Support
Refund Policy
Last updated: August 9, 2026
We want you to be fully satisfied with your purchase. Here's how returns, refunds, and warranty coverage work at Haikuo.
14-Day Return Policy
Eligible products may be returned within 14 days of delivery. To be eligible, the device must be returned in the same condition it was delivered in, with all original accessories, packaging, and documentation included.
How to Start a Return
Contact us through the Contact Us section of our website to request a return. Please include:
- Order Number
- Device Model
- Description of the issue
- Photos or videos (if applicable)
How Refunds Are Processed
Once a return is received and approved, refunds are generally processed within 5–10 business days using the original payment method.
Cancelling Before Shipment
Orders may be cancelled before shipment directly from the My Orders section, with no return process required.
Warranty Coverage
All eligible devices include a 6-Month Functional Warranty, covering genuine manufacturing and functional defects from the date of delivery.
What Isn't Covered
Our warranty and return policy do not cover:
- Accidental damage
- Liquid damage
- Cracked screens
- Cosmetic wear and tear
- Unauthorized repairs
- Theft or loss
Need Help?
If you're unsure whether your device qualifies for a return or warranty claim, reach out to us with your order details and we'll guide you through the process.