Support
Shipping Policy
Last updated: August 9, 2026
This policy explains where we deliver, how long it takes, and how to track or cancel an order once it's placed.
Where We Deliver
We currently deliver across the United Arab Emirates (UAE) only. We do not ship internationally at this time.
Delivery Timelines
- Dubai, Abu Dhabi, Sharjah: 1–2 business days
- Other Emirates: 2–4 business days
Shipping Charges
Free shipping is offered on eligible orders across the UAE. Any applicable shipping charges will be clearly shown at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, log in to your account and visit the My Orders section to view real-time order updates and delivery status.
Cancelling an Order
Orders may be cancelled free of charge before they are shipped, directly from the My Orders section. Once an order has shipped, it can no longer be cancelled — you may instead request a return once it's delivered, subject to our Refund Policy.
Delivery Attempts
Please ensure the shipping address and contact number provided at checkout are accurate and reachable. If a delivery attempt is unsuccessful due to an incorrect address or unavailability, additional delivery attempts may be scheduled, and redelivery charges may apply in some cases.
Questions About Your Delivery
If you have any issue with a delivery, contact us with your Order Number, the affected device model, and a description of the issue so we can assist you as quickly as possible.